At PetSure we love to hear what our clients think of our service. Below are some of the correspondences we have received. If you would like to send in a comment please click here.
I would just like send a really huge THANK YOU to Denise. You re an absolute
star and dealing with you is an absolute pleasure. PETSURE is great and i
have honeslty never had a problem with claims or service! Thanks so much
PETSURE for being so "on the ball"
Dear Management,
I would like to pass on my appreciation of Libby, who is working in your
claims department. I was very distressed when I first called regarding my
injured dog, and she has been so helpful and considerate, it made the whole
process so much easier. Congratulations for having such dedicated and helpful
staff. Thank you Libby for all your assistance.
Regards
Thanks Wendy.
I would like to commend you on your pro-active and customer-centric handling of this claim. Please send a copy of this email on to your management team as I am truly impressed with your great service. You are a real asset to Petsure.
Kind regards
Hi,
I would like to thank you guys on a fantastic service. Thanx a lot for handling "our" claim so speedily. I am a extremely satisfied customer and believe me I am going to promote "you guys" everywhere I go!! That's a promise I will keep!!
Inka has since then fully recovered and back to her old self.
Wishing you all at Petsure a blessed 2010!
Thank you for your prompt and sympathetic response, Linda.
Should we get another pet, we will certainly become clients of Petsure
once again.
Kind regards
Hi Libby
First of all I want to thank you for the payment and for the amazing support I received from you regarding Mischief's illness, you people really care and it makes such a difference.
You really feel for the animals that you insure and that makes your company so fantastic. I have recommended you to all my friends.
We still don't know what is wrong with Mischief but she is doing ok and looking much better, however, she still has to put on weight she has lost 5 kg and putting it back very slowly even though we are giving her supplements.
I will keep you informed of her progress and you have shown a great interest in her and I am sure you will want to know how she is doing.
Once again thank you so much for everthing, you guys are G R E A T!!!!
Regards
Mischief's mom
Hi
Thanks for the message below. It reminded me to send in Chaka�s final claim. I had to let him go on 19 June 2009 due to paralysis from his degenerative myelopathy.
Thank you for your support and for helping so much with all his bills. I wouldn�t have been able to keep him alive for nearly 2 amazing years after his diagnosis without your help.
Devonté had a knee operation quit recently, and for the first time I actually submitted a claim for the operation procedures and medication. To my amazement, the staff of Petsure was so friendly and helpful, and the day they received the claim I received a call to indicate that they have received my claim; I thought that this was just to inform me of the fact that they received the call, but they actually cared as well. The lady asked me all about how Devonté is doing and whether he has recuperated well.
I really believe that Petsure is a very valuable policy to have for any new (pet) member of the family, they do really go the extra mile for their clients, and ones claim gets settled within a couple of days. Thank you so much to all staff that assisted us through this, we really do appreciate it.
Hello Petsure,
I just want to say thank you for the great service! I received my payment for Nancy today, without any hassle, or trouble.
I will most certainly recommend you to all my friends with pets as well.
Kind regards,
Hi All,
I just want to quickly tell you how good PETSURE is and the good service that I received from them so far.
Tibbie (Choppie as some people named her) was bitten by another dog and I had to rush her to the vet for a few stitches that
cost me
R 704.00. Received the invoice and had to insert a microchip otherwise the claim would not be paid.
Of the R 704.00 that I paid, I received back R 556.67, so the stitches actually cost me R 147.33 and she had to stay over in
hospital for 1 night. I you feel the same as how I feel about my animals, contact petsure or you can e-mail or phone Linda in
Cc
Dear Friends ,
My heart is very much broken about Tokkelos who will no longer be in our home.
Never knew I could shed so many tears on a Friday afternoon ( and the whole weekend for that matter !! )
We submit the claim , I have not even checked the policy to see if it is covered , although I reckon it should be.
Obviously we will no longer need the insurance after this ,
I�m not getting another dog immediately ,
because I will just compare him to Tokkelos.
How do I go about to cancel the policy ?
Please be assured that when I get my new dog some day ,
Petsure will be the 1st to know ,
because your service is excellent ,
and all you guys are so friendly and helpful ,
so I will immediately take out Petsure again.
Thank you and kind regards
I would like to compliment the admin people of Petsure for their consistent rapid response to claims I submit (not many thankfully!). Getting insurance for my dog Gemma was one of sensible things I have done and I always recommend it to my friends. It is said that insurance is a grudge payment but I will never regret doing it for the peace of mind it brings. Thank you!!
I think Petsure is a must for every Horse/Pet Owner it definitely pays off to have such peace of mind and you guys are super efficient and very user friendly from Claim form to refund!
A very big thank you and congratulations on running such a professional company! I have had wonderful service from you and your staff at Petsure and will strongly recommend your company to all my family and friends. As you may know owning a horse is costly and it is reassuring to know that your company is truly a partner upon which I can rely in times of need! My claims have been processed very quickly and not once disputed – this is a very refreshing experience when most “insurance” companies are happy to take your money but very reluctant to pay out! Thank you once again for your excellent service and I look forward to being a client of Petsure for many years to come. Please pass my thanks onto your very efficient staff!!
Nice working with you, you are the best medical for pets, enjoy the christmas season.
Thanks for accepting this cancellation over an email, I really do appreciate this. The service that I have received from Pet sure has been beyond expectation, most companies that provide a service can learn from you guys. I would still tell people about Petsure, as I really do believe that this is the best care for our best friends.
This is what I called service. I am so impressed with your internet site, it was so easy to do the application! I will ensure that the correct amount is available in December.
Thank you so much for being so super efficient when handling our PetSure claim. We are really impressed with Petsure - I currently work in the veterinary industry and now have an even better reason to recommend Petsure !!
All I can say is that this is the BEST SERVICE EVER! I was considering cancelling due to personal reasons, but seeing that your quality of service is so outstanding, I will stay with PetSure and I have a new kitten and I would love for her to be covered the same outstanding way as Keisha! Seeing that I am also in Customer Service, I appreciate it when I get the best service, my loyalty lies in the service I receive. You have a Customer for Life!
I would like to thank Petsure for being there for me the little years we had together although I wished it could of been for a longer period.Keep up the good work!
May I take this opportunity to thank all at Petsure for the excellent service which we always receive and the updated website is great.
CONGRATULATIONS ON YOUR EXCELLENT PRODUCT ! : I have been a member of the ''Vetron'' product. I am really impressed with your new ''medical fund'' for pets. I am currently considering the choices of cover as per the information I received from Josephine ! Kindly convey my appreciation to her - she was really so friendly and helpful !
Since I joined Petsure I have had excellent service from your staff. I appreciate the fact that you keep your clients updated and that you understand that our pets mean the world to us. You rarely find a business these days where staff actually know what they are doing and support the client all the way.
I am sad to inform that Felix has passed away and therefore I would like to cancel his membership. Thank you for the speedy process of the claim which I submitted
Thank you very much for your prompt response. I will revert to you as soon as I have had a chance to examine all the documentation and to discuss with my vet. I will definitely be taking out the insurance
Mozart passed away on Saturday the 12 March 2005. I would like to thank you for all the kind help you have given over the past years. As soon as we obtain a new puppy we will rejoin the Medical Scheme.
First of all, I would like to say a big thank you for the most efficient way that my claim was handled. The manner in which I was treated was most professional and friendly - thanks.
Just a note to say we have had excellent service in respect of our Equine Insurance since we took out the policy. Keep it up!
Thanks a million for your help.I didn't think that it would be this simple and I would receive this much help from you and Julia.I'm now convinced that keeping the medical aid was the best thing to do ,if I have to deal with the likes of you.Both of you have been really friendly and have bent over backwards to help me.This is nothing like how I envisaged a claims process to be. It usually is a nightmare! Thanks for caring about Wiggles.U have no idea how happy I felt each time you enquired about her.She is the baby and is a little madam since we have no children so she is very special. Yes. she has recovered fully. Thank you once again for your friendliness and assistance. This is a true example of Customer Service, something which is difficult to find these days; so I appreciate your time and effort; most of all your and Julia's ever friendly manner.Thanks once again.It makes the world a better place to have people like you in it.
Dear Annarie, Thank you for your promptness, I really do appreciate it. In fact i have received nothing less than outstanding professionalism and efficiency from both yourself and Julia that i would like to say a great big thank you all round. It is a pleasure doing business with you. I sincerely hope you forward this letter to whomever would benefit from seeing it. Both yourself and julia are assets to hollard
I wish to say how much I appreciate the way you have managed all my claims over the years and shown sympathy each time one of my beautiful bulldogs has passed on. I have told many dog breeders of my satisfaction with Petsure.
To all the staff at PetSure,This is just a brief little note to say thank you so much for the excellent service you provide us pet owners with! Having a sick or injured pet can be very stressful and the efficiency with which my claims are handled and the consistently friendly, patient and helpful attitude of the staff makes a big difference. Thanks so much and a Happy New Year to all PetSure Staff!
I thank all your staff for the fourteen years of exceptional and prompt service I've received from PetSure. The efficiency of your staff has certainly made the unpalatable costs associated with veterinary services as well as the trauma of losing loved pets a lot easier to bear. It was a pleasure to have done business with a company as professional as yours.
I would like to take this opportunity to thank you for your continued assistance and support during the time Pakisa was on cover with Equimed. It has been a pleasure dealing with you.
We would like to inform you as to the excellent service we have received not once but twice now from a member of your staff, we only know her as LIBBY, but Libby is worth her weight in gold. In todays times it is a very rare occasion when one has to deal with certain people at various firms and receive the most appauling service out, but we can only give Libby and Petsure for employing her the biggest Bouquet out. She really goes the extra mile, and is a very caring person. Yesterday our beloved dog Candy had to have a procedure done, and Libby helped us with all the information etc. that we needed, but the Cherry on the top was when she phoned us at 8.30am to-day to find out how Candy was. That kind of service and caring is so sadly missing in our society today, and she is truly a very compasionate and caring person Our Sincere Gratitude and many Thanks for the wonderful service.
In a country where bad service is almost eminent, I thought that sending you a letter of praise for your employee Linda's amazing attitude, was nothing more than "the right thing to do". She has truly gone the extra mile to assist us. Our claim was lost in the mail and has been outstanding for quite some time. I placed a call to Linda and tried to find out what went wrong. Linda (in what is my opinion) went out of her way to make sure that the claim we submitted will be paid in this week's payroll. She is a true pleasure to deal with and she is extremely professional. Her customer liaison expertise is a lovely reflection of what your company is trying to achieve in today's industry and no doubt contributes to the very "success" of your company. Well done Linda, if only we could have more like you in this world! Thank you for excellent service.
A BIG thank you to Linda for being of great assistance when we got authorization for Luka's operation and for getting the first claim processed so quickly and for her sympathy when Luka passes away. She is an asset to your organization and a delight to deal with.
With the regrettable termination of Kosta's membership, I wish on his behalf to use this opportunity to personally thank you for the kindness and professionalism you have displayed over the period Kosta has been a member of Petsure. You have been the hallmark of after sale service and considered by the client as a valuable asset to the Hollard Insurance Company. Well done Annarie!
We received this message for Annarie : Hiermee spreek ek graag my dank uit vir jou vriendelikheid
I would also like to take this opportunity to thank Libby in particular for the way in which she assisted me with my queries and her efforts to get amicable resolve
I have sent my very first claim to Petsure on 2002/07/18 and to be honest was not sure what to expect.I was about to prepare myself for a "fight" , but today I have received your acknowledgement and the remittance of my claim. I am very pleased and impressed with the way you have dealt with this matter and would like to thank you for your swift response. I trust that you will keep up your standard as high as it is, especially when one can not say the same about the others.
Petsure is superlative... from claims to correspondence, from rates to products and services, from responsibility to effective management. My pet dogs, Tombi and Mandla have been insured with PetSure since 1/10/1997 and have enjoyed the benefit of various treatments under your remarkable scheme. It is very gratifying to know that there is such a company like yours providing the kind of service that pet owners like myself feel greatly pleased with. Keep it up and a special congratulatory hug for Libby Miller, who is excellent.
…You guys are so efficient - and I thank you - for ince one is getting service !!!
G. S. , 2/18/2002 I really appreciate it. Good service like yours is hard to come by
N. N. , 1/22/2002 Petsure has been impeccable in the delivery of their service
… Just a short note to compliment Libby Miller on the excellent service extended to me. It's a pleasure dealing with her. She is always friendly and goes the 'extra mile' for her clients
Just to let you know how impressed I am with your staff and the excellent service I receive constantly. I normally deal with Libby Miller who is outstanding, and I think she deserves this recognition
Just a quick note to say thank you for fast , friendly efficient service. I am most impressed that my claim was processed and the refund in my bank account within a week
I wish my own medical aid scheme ran as smoothly. What a pleasure to deal with a company where the customer is still king
Thank you for your prompt and efficient service. I will recommend PetSure to anyone and everyone
I'm hugely impressed. Thank you all!!! If you have any doubters about the way you do business and the value for money of your services , I'll convince them !!
Please keep me informed if you decide to do a human medical aid - Us humans also need good service
I joined PetSure some years back , before I realized I had the most accident-prone dog in JHB…. He's cut his eye open on the one solitary thorn on a pruned rose bush ; He's fallen UP the stairs ; Sniffed cotton wool up his nose ; Eaten an entire lipstick (case and all) ; Been mugged by a swan , a lawn mower , a maltese and a bull-terrier …. Enter the Vet - Enter PetSure !!!! Thanks to your cover a trip to the vet is more an inconvenience than a financial nightmare.
Dis werklik 'n plesier om met sulke vriendelike mense soos U besigheid te doen
M. V. D. M. H. , 9/3/1995 I will certainly continue my insurance for my dog's life time - Could not afford not to
B. F. M. , 12/23/1994 I wish my own medical society were as efficient !!
R. N. , 8/26/1994 Copies of letters are available on request | 
